Refund policy

If for any reason you are not completely satisfied with an item or if the item was damaged during initial shipping, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). We cannot accept returns made more than 30 days after the original order date.

Return cost for an exchange shipment are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. Please allow 1-2 weeks for your return to be processed.
In a case of item damage during initial shipping, we ask for documentation photo of proof within 48 hours of receipt of item. After the receipt of the photo proof, we will contact you for the replacement for the purchase.

To make an exchange or a return, please email us at hello@acerashop.com. Please include the order number and item(s) you wish to return or request for a refund.