Shipping

We base shipping amounts of the weight and size and where you are located (orders ship from Farmingdale, NY 11735, USA). Items are normally shipped via USPS Priority Mail or UPS ground within 1 to 3 business days of when the order is placed. Expedited shipping may be available upon request (email us). Transit time within the US can range from 1 to 10 business days. An 8.875% sales tax must be charged for orders shipping within New York state.

Domestic Shipping

Shipping costs will be communicated during the checkout process. Delivery is intended between the 1 to 3 business days from the payment’s verification.

International Shipping

Customs and other import duties and fees may be applied to international orders when the shipment reaches destination. Such fee and charges are the responsibility of the receiver and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary bases on the shipping location. We are not responsible for delays due to customs procedures at the destination place.

Customs, Duties & Taxes

When ordering on www.acerashop.com, client/customer is responsible for assuring that the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped to outside of USA may be subject to import taxes, customs duties and fees applied by the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are applied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; ACERA has no control over these charges, nor can ACERA predicts what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Return Policy

If you have purchased a product from www.acerashop.com and would like to return it, a refund can be issued with the following requirements. Returned item must be delivered to us within 30 days of the date you received the item and in a brand new and unused condition from its original packaging. Return cost of the shipment is the responsibility of the buyer. Please allow 1-2 weeks for your return to be processed.

We kindly ask that you review product details carefully before completing your purchase. The only exception to this policy is if the item arrives damaged or defective, in which case we will gladly provide a replacement or refund upon verification.

If you have any questions prior to purchase, please feel free to contact our customer support team for assistance.

Customers who have purchased items from a third-party retailer must initiate all returns and exchanges through the original point of purchase.

To make an eligible exchange or a return for your order, please email us at hello@acerashop.com. Please include the order number and item you wish to return or request for a refund.

Final Sale Policy for Discounted Items

Please note that all items marked as on sale, discounted, or part of a promotional event (including but not limited to Mother’s Day, Black Friday, and clearance sales) are considered final sale and cannot be returned or exchanged.

Please contact us if you have other questions, thank you!

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