We base shipping amounts off the weight and size and where you are located (orders ship from New Jersey). Items are normally shipped via FedEx ground within 1 to 3 business days of when the order is placed. Expedited shipping may be available upon request (email us). Transit time within the US can range from 1 to 10 business days. An 8.875% sales tax must be charged for orders shipping within New York state.
Warranty & Returns
In the case of item damage during initial shipping, or the item has a manufacturer defect, such as a leak from the tumbler, we ask for photo documentation within 24 hours of receipt of item. After the receipt of the photo proof, and reviews of all cases, we will contact you for the result of the exchanges or returns. We do not cover any issues due to improper use or normal wear and tear.
If you have purchased a product from www.acerashop.com and would like to return it, a refund can be issued with the following requirements. Returned item must be delivered to us within 30 days of the date you received the item and in a brand new and unused condition from its original packaging. Return cost of the shipment is the responsibility of the buyer. Please allow 1-2 weeks for your return to be processed.
Customers who have purchased items from a third-party retailer must initiate all returns and exchanges through the original point of purchase.
To make an eligible exchange or a return, please email us at firstname.lastname@example.org. Please include the order number and item you wish to return or request for a refund.